14 best Drift alternatives and competitors (2023)

Looking for a Drift alternative? We've got you covered with these 14 alternative live chat software tools.

Marty Youssef
January 16, 2023
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Free trial available
$10/month
Our favourite

Gorgias is a customer service platform that helps businesses manage customer inquiries and support requests across multiple channels. Its main features include a customizable help desk, knowledge base, and integrations with popular e-commerce platforms. Gorgias helps businesses streamline their customer service processes and improve customer satisfaction.

Key Features

Pricing

Free trial available
$19/month per user
Our favourite

Tidio is a customer communication platform that helps businesses communicate with their customers through chat, email, and messenger apps. Its main features include chatbots, email marketing, and integrations with popular CRM systems. Tidio helps businesses increase customer engagement and reduce response times through unified communication channels.

Key Features

Pricing

Free trial available
$74/month
Our favourite

Intercom is a customer communication platform that offers live chat, email, and social media messaging for businesses. Its key features include lead generation, customer support, and engagement tools. With Intercom, businesses can effectively communicate with and retain their customers.

Key Features

Pricing

Free trial available
$45/month
Our favourite

HubSpot Service Hub is a customer service platform that includes live chat functionality. It allows businesses to communicate with customers in real time, track and prioritize conversations, and create a centralized knowledge base. Service Hub also offers integrations with popular CRMs and help desk systems.

Key Features

Pricing

Free trial available
$25/month
Our favourite

Crisp Chat is a customer communication platform that offers live chat, messaging, and automation tools. It allows businesses to connect with customers in real-time and resolve inquiries and issues efficiently. Key features include customizable chat widgets, omnichannel messaging, and integration with popular CRM systems.

Key Features

Pricing

Free trial available
$29/month per user
Our favourite

Kustomer is a customer relationship management (CRM) platform designed for customer service teams. Its main features include a unified customer profile, conversational management tools, and integrations with popular messaging and collaboration platforms. Kustomer helps businesses centralize and optimize their customer interactions for improved efficiency and satisfaction.

Key Features

Pricing

Free trial available
$20/month per user
Our favourite

LiveChat is a customer communication platform that allows businesses to chat with website visitors in real-time. Its main features include chatbots, customizable chat widgets, and integrations with popular CRM and support systems. LiveChat helps businesses increase conversion rates and improve customer satisfaction by providing immediate assistance.

Key Features

Pricing

Free trial available
$29/month per user
Our favourite

Olark is a live chat platform that helps businesses communicate with their website visitors in real-time. Its main features include customizable chat widgets, integrations with popular CRM and support systems, and visitor tracking. Olark helps businesses increase conversion rates and improve customer satisfaction by providing immediate assistance.

Key Features

Pricing

Free trial available
$25/month per user
Our favourite

Help Scout is a customer support platform that offers email, chat, and knowledge base management tools. It allows businesses to provide personalized and efficient support to their customers. Key features include shared inboxes, customizable email templates, and integrations with popular CRM systems.

Key Features

Pricing

Free trial available
$20/month per user
Our favourite

Zoho Desk is a customer service platform that provides support through multiple channels such as phone, email, and chat. It offers a range of features including a knowledge base, self-service options, and integrations with popular business tools. Zoho Desk is designed to help businesses streamline and optimize their support process.

Key Features

Pricing

Free trial available
$19/month per user
Our favourite

Zendesk is a customer service platform that provides support through multiple channels such as phone, email, and chat. It offers a range of features including a knowledge base, self-service options, and integrations with popular business tools.

Key Features

Pricing

Free trial available
$38/month per user
Our favourite

Gladly is a customer service platform that provides a personalized and seamless experience across all channels of communication. Its main features include a single customer view, real-time collaboration, and integrations with popular CRM and help desk systems. Gladly helps businesses deliver exceptional customer service and build long-lasting relationships.

Key Features

Pricing

Free trial available
$15/month
Our favourite

ManyChat is a messaging platform that allows businesses to communicate with customers through popular messaging apps like Facebook Messenger, WhatsApp, and SMS. It offers a range of features including automated chatbots, targeted messaging, and integrations with popular CRMs and e-commerce platforms.

Key Features

Pricing

Free trial available
$18/month per user
Our favourite

Freshchat is a modern messaging software for customer communication that offers live chat, automation, and messaging tools for businesses. It allows companies to engage and support customers in real-time and across channels. Key features include customizable chat widgets, omnichannel messaging, and integration with popular CRM systems.

Key Features

Pricing